Anteseden dari E-Commerce User Satisfaction

  • Reva Vebria Oliviana Universitas Trisakti
Keywords: quality system, information system, service quality, product quality, delivery service, e-commerce user satisfaction




The purpose of this study is to analyze the effect of quality system, information system, service and product quality, and delivery service have a positive effect on e-commerce user satisfaction. The sampling method used is purposive sampling with a sample 200 respondents who are users of e-commerce applications such as Shopee. The results of this study statethere is a positive effect on the quality of system, information, delivery service, and services on e-commerce user satisfaction, and product quality have no effect with e-commerce user satisfaction.


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How to Cite
Oliviana, R. (2023). Anteseden dari E-Commerce User Satisfaction. Jurnal Ilmiah Wahana Pendidikan, 9(18), 669-674.