R. Azzahra, D. Haryono, and Z. Zulwisman, “Implementation of SP4N-LAPOR! in the Kampar Regency Government Based on Regulation of the Minister of Administrative and Bureaucratic Reform Number 5 of 2025 concerning the National Public Service Complaint Management System”, jiwp, vol. 12, no. 10.D, pp. 423-434, Oct. 2026.