Implementasi Sistem Pakar Dengan Metode Certainty Factor Dan Forward Chaining Pada Helpdesk UPT TIK Unsika
Abstract
UPT TIK as one of the service units at Singaperbangsa Karawang
University which helps overcome problems related to the use of
information facilities within the Singaperbangsa Karawang University.
One of the efforts made by UPT TIK to improve services is by providing
Helpdesk services. Over time this Helpdesk still has a weakness, when the
number of problems is very large but the number of technicians available
is very limited and all problems must be solved with the possibility of not
disturbing activities on the campus of Singaperbangsa Karawang
University. Therefore, it is necessary to optimize services so that they are
able to serve without the help of a technician who is an expert in their field
to deal with existing problems. An expert system is a use of artificial
intelligence technology to support every activity. This study aims to apply
the system to the existing Helpdesk service with Certainty Factor reasoning
and Forward Chaining methods. At the development stage, this system
uses the ESDLC (Expert System Development Life Cycle) method which
consists of knowledge, conceptualization, formalization, implementation,
and testing. The results obtained in the study were as many as 13 rules that
were implemented in the UPT TIK Helpdesk service at Singaperbangsa
Karawang University with an accuracy rate of 90%.
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