Islamic Marketing Ethics In The Development Of Islamic Bank Performance In Developing Countries To Increase Competitive Advantage
Abstract
This study aims to determine the effect of Islamic marketing ethics and convergence marketing on competitive advantage with technological capabilities as a mediating variable in Islamic banks in developing countries. The type of research used is quantitative research with questionnaire data collection techniques with likert scale measurements and the sample used was 200 respondents who have been saving and transacting for at least one year or more, and the sampling technique used was purposive sampling. The analytical tool used is the multiple linear regression (MLR). the results derived from the linear regression analysis provide insights into the relationships between Technology Capability (TC), Convergence Marketing (CM), Islamic Marketing Ethics (IME), and Competitive Advantage (CA). The findings reveal that both Technology Capability (TC) and Islamic Marketing Ethics (IME) exert a significant and positive influence on Competitive Advantage (CA), as indicated by Sig. values below 0.05 and positive coefficients. This affirms the acceptance of H1 for TC and H3 for IME. Conversely, the hypothesis H2, positing a positive and significant effect of Convergence Marketing (CM) on Competitive Advantage (CA), is rejected. The findings suggest that CM has no discernible impact on CA
References
Abbas, A., Nisar, Q. A., Mahmood, M. A. H., Chenini, A., & Zubair, A. (2020). The role of Islamic marketing ethics towards customer satisfaction. Journal of Islamic Marketing, 11(4), 1001–1018. https://doi.org/10.1108/JIMA-11-2017-0123
Abdul Hadi, N., & Muwazir, M. R. (2021). Islamic banking selection criteria: a multi-ethnic perspective. Journal of Islamic Marketing, 12(5), 1063–1078. https://doi.org/10.1108/JIMA-02-2019-0033
Abdullah, J. Bin. (2018). Islamic marketing mix: is there a role for Islamic-based strategies? International Journal of Islamic Marketing and Branding, 3(1), 15. https://doi.org/10.1504/ijimb.2018.10012709
Abdullah, N. A. (2018). The relationship between religiosity, spiritual well-being and subjective well-being among students in a Malaysian university. Pertanika Journal of Social Sciences and Humanities, 26(2), 1061–1074.
Al Karim, R., Alam, M. M. D., & Al Balushi, M. K. (2023). The nexus between CRM and competitive advantage: the mediating role of customer loyalty. Nankai Business Review International. https://doi.org/10.1108/NBRI-04-2022-0040
Caviggioli, F. (2016). Technology fusion: Identification and analysis of the drivers of technology convergence using patent data. Technovation, 55–56, 22–32. https://doi.org/10.1016/j.technovation.2016.04.003
Gultom, Y. C., Sa’diyah, A. A., & Khoirunnisa, N. (2021). The Influence of Brand Image and Product Quality on Customer Loyalty in Petik Madu Lawang Agro tourism. Journal of Agricultural Socio-Economics (JASE), 2(2), 64. https://doi.org/10.33474/jase.v2i2.9238
Hassan, A., Chachi, A., & AbdulLatiff, S. (2008). Islamic Marketing Ethics and Its Impact on Customer Satisfaction in the Islamic Banking Industry. Journal of King Abdulaziz University-Islamic Economics, 21(1), 27–46. https://doi.org/10.4197/islec.21-1.2
Isoraite, M. (2018). Theoritical Aspect of Competitive Advantage. Ecoforum, 7(1(14)).
Kadirov, D., Bahiss, I., & Bardakcı, A. (2021). Causality in Islamic marketing research: Building consistent theories and stating correct hypotheses. Journal of Islamic Marketing, 12(2), 342–362. https://doi.org/10.1108/JIMA-05-2019-0113
Kim, W. C., & Mauborgne, R. (2015). Blue Ocean Strategy: How to Create Uncontested Market Space and Make the Competition Irrelevant. Harvard Business Review Press.
Lipton, A., Shrier, D., & Pentland, A. (2016). Digital Banking Manifesto: The End of Banks? Massachusetts Institute of Technology, 1–20.
Mehrad, D., & Mohammadi, S. (2017). Word of Mouth impact on the adoption of mobile banking in Iran. Telematics and Informatics, 34(7), 1351–1363. https://doi.org/10.1016/j.tele.2016.08.009
Najmaei, M., Mansoori, S., Zakaria, Z., & Raueiser, M. (2017). Marketing from Islamic Perspective, Tapping into the Halal Market. Journal of Marketing Management and Consumer Behavior, 1(5), 53–62. https://www.researchgate.net/publication/319311873
Ngai, E. W. T., Hu, Y., Wong, Y. H., Chen, Y., & Sun, X. (2011). The application of data mining techniques in financial fraud detection: A classification framework and an academic review of literature. Decision Support Systems, 50(3), 559–569. https://doi.org/10.1016/j.dss.2010.08.006
Park, S.-J., & Staelin, R. (2019). Interpretation of product differentiation in linear demand functions. In Handbook of Research on Distribution Channels.
Rahi, S., Abd. Ghani, M., Alnaser, F. M. I., & Ngah, A. H. (2018). Investigating the role of unified theory of acceptance and use of technology (UTAUT) in internet banking adoption context. Management Science Letters, 8(3), 173–186. https://doi.org/10.5267/j.msl.2018.1.001
Roberts, N., & Grover, V. (2012). Investigating firm’s customer agility and firm performance: The importance of aligning sense and respond capabilities. Journal of Business Research, 65(5), 579–585. https://doi.org/10.1016/j.jbusres.2011.02.009
Rodoni, A., Salim, M. A., Amalia, E., & Rakhmadi, R. S. (2017). Comparing Efficiency and Productivity in Islamic Banking : Case Study Indonesia, Malaysia and Pakistan. Al-Iqtishad: Journal of Islamic Economics, 9(2), 227–242. https://doi.org/10.15408/aiq.v9i2.5153
Saunders, A., & Brynjolfsson, E. (2016). Valuing Information Technology Related Intangible Assets. MIS Quarterly, 40(1), 83–110.
Suandi, E., Herri, H., Yulihasri, Y., & Syafrizal, S. (2022). An empirical investigation of Islamic marketing ethics and convergence marketing as key factors in the improvement of Islamic banks performance. Journal of Islamic Marketing. https://doi.org/10.1108/JIMA-07-2021-0225
Tallon, P. P., & Pinsonneault, A. (2011). Competing perspectives on the link between strategic information technology alignment and organizational agility: Insights from a mediation model. MIS Quarterly: Management Information Systems, 35(2), 463–486. https://doi.org/10.2307/23044052
Tranmer, M., & Elliot, M. (2015). Multiple linear regression. EAS Publications Series, 66, 45–72. https://doi.org/10.1051/eas/1466005
Wind, Y., & Mahajan, V. (2002). Convergence marketing. Journal of Interactive Marketing, 16(2), 64–79. https://doi.org/10.1002/dir.10009